Description
This eLearning course explores de-escalation strategies to resolve a difficult situation and achieve a positive and safer outcome while maintaining personal safety. It has three parts and an estimated completion time of 55 minutes.
This course maps to Maybo's accredited training module, Safer De-escalation, so can be completed as part of a blended learning programme.
Objectives
Part 1 | Dynamic Risk Assessment and Decision Making | 20 minutes
o Maybo SAFER model
o Risk identification
o Informed decision-making
Part 2 | Skills Preventing Escalation | 20 minutes
o Positive, non-aggressive approaches
o Safer positioning and teamworking skills
o Strategies to defuse, calm and resolve
Part 3 | Personal Safety and Post-incident | 15 minutes
o Responding to behaviours of concern
o Heightened risk indicators
o Exit strategies in higher-risk situations
o Post-event impact and responsibilities
Certificate
By completing/passing this course, you will attain the certificate Maybo eLearning Certificate
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