Description
This eLearning course is for people providing customer service to the general public. It focuses on primary, preventative responses to conflict and workplace violence.
It has three parts and an estimated completion time of 45 minutes, but this will vary for each learner.
This course maps to Maybo's accredited classroom module, Preventing Conflict and Reducing Risk, so can be undertaken as part of a blended learning programme.
Objectives
Part 1 | Reducing the Risks of Work-Related Violence | 15 minutes
o Examples of workplace violence
o Rights and responsibilities
o Planning to reduce risk
Part 2 | Signs and Causes of Conflict | 15 minutes
o Instinctive reactions to emotional or threatening situations
o Potential triggers in self and others
o Levels of escalation
Part 3 | Positive Interactions and Choices | 15 minutes
o Influencing positive outcomes
o Overcoming barriers to communication
Certificate
By completing/passing this course, you will attain the certificate Maybo eLearning Certificate
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