Description
This eLearning course explores the steps we can take to reduce conflict during these challenging times when working in customer-facing retail and restaurant roles.
It highlights how we can communicate positively with customers and keep everyone safe, and has been updated to include advice relevant to COVID-19, in addition to covering more regular scenarios, such as angry customers, theft and disruptive behaviors experienced in our stores and restaurants.
Individuals and small groups can immediately access this course here.
Organizations can deploy it on their own systems at a much reduced per head cost. For a quote and tailoring options, get in touch
Objectives
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Proactive measures to reduce conflict and risk during restrictions
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Key messages and employer considerations
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Personal safety guidance
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Addressing behaviors of concern
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Actions following an incident
Certificate
By completing/passing this course, you will attain the certificate US eLearning Certificate
Learning credits
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