eLearning Store

This eLearning course is for people providing customer service to the general public. It focuses on primary, preventative responses to conflict and workplace violence. It has three parts and an estimated completion time of 45 minutes, but this will vary for each learner. This course maps to Maybo's accredited classroom module, Preventing Conflict and Reducing Risk, so can be undertaken as part of a blended learning programme. Read more

This eLearning course explores the steps we can take to reduce conflict during these challenging times when working in customer-facing retail and restaurant roles. It highlights how we can communicate positively with customers and keep everyone safe, and has been updated to include advice relevant to COVID-19, in addition to covering more regular scenarios, such as angry customers, theft and disruptive behaviors experienced in our stores and restaurants. Individuals and small groups can immediately access this course here. Organizations can deploy it on their own systems at a much reduced per head cost. For a quote and tailoring options, get in touch Read more

This eLearning course explores de-escalation strategies to resolve a difficult situation and achieve a positive and safer outcome while maintaining personal safety. It has three parts and an estimated completion time of 55 minutes. This course maps to Maybo's accredited training module, Safer De-escalation, so can be completed as part of a blended learning programme. Read more

This eLearning course explores the risks we may experience when working alone and the steps we can take to increase our personal safety.  It has one section and an estimated completion time of 30 minutes. Read more